Refund and Returns Policy
Last Updated: June 2026
Thank you for shopping with Bike & Moto Pulse. We strive to provide high-quality motorcycle gear and accessories. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include all original packaging, tags, manuals, and accessories
- Not show signs of damage caused by misuse or improper handling
We reserve the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
The following items cannot be returned:
- Products marked as Final Sale or Clearance
- Gift cards
- Customized or personalized products
- Items returned without original packaging
- Products showing signs of use, wear, damage, or alteration
For hygiene and safety reasons, certain wearable products may not be eligible for return if opened or used.
3. How to Request a Return
To initiate a return:
- Contact our customer support team through our Contact Us page.
- Provide your order number and reason for the return.
- Wait for return instructions and approval before shipping the item back.
Returns sent without prior authorization may not be accepted.
4. Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
5. Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged during shipping
- Defective
- Incorrectly shipped
Please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect
We will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund.
6. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to the original payment method.
Please allow:
- 3–10 business days for processing
- Additional time depending on your bank or payment provider
Shipping charges are generally non-refundable unless the return results from our error.
7. Exchanges
We may offer exchanges for eligible products when available.
If you need a different size, color, or replacement item, please contact customer support for assistance.
Exchange requests are subject to product availability.
8. Order Cancellations
Orders may be canceled before they are processed and shipped.
Once an order has been shipped, it cannot be canceled and must follow the standard return process.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us through our Contact Us page.
10. Return Address
Do not send products back without receiving return authorization and return instructions from our support team.
Return shipments sent to unauthorized addresses may experience delays or be refused.
11. Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Changes will become effective immediately upon posting on this page.
12. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us through our Contact Us page.
Bike & Moto Pulse
Premium Motorcycle Helmets, Gloves & Boots for Every Rider.